Coretek may reject the return, or deduct costs associated with: missing parts, non-original packaging, abuse, misuse of the product or user negligence.
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All products must be packed in the original, unmarked packaging including any accessories, manual and documentation that was shipped with the product. The Money-back Guarantee is also contingent upon the products being returned 100% complete and in like-new condition.
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It is your responsibility to ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United States Postal Service registered mail, United Parcel Service (UPS), or Federal Express. In addition a restocking fee of 10% will be applied if the product is being retuned without valid reason as stated below. A 10% open box fee will be assessed on any opened package. No returns will be accepted without a Return Authorization (RMA) Number. To receive a refund, the product must be returned to the Coretek warehouse within 14 calendar days of the issuance of the RMA. Coretek will email you a Return Material Authorization (RMA) number. Please note that in both instances, shipping costs are not refunded. To return your Coretek product, send an email to (including your order number). Should you not be completely satisfied with your online store purchase, you may return your purchase within 30 days from your invoice date. If you purchased a Coretek product from the Coretek Online Shop, the following warranties and policies apply. That warranty may differ from the warranty posted on this Site. ATTENTION: If you purchased a Coretek product from an authorized distributor and not from the Coretek Online Shop, your purchase is subject to the particular warranty that accompanies the product. More specifics might be noted in description. The item may have identifying markings on it or show other signs of previous use. Signs of heavy usage but continues to function properly. Signs of wear can include moderate to major aesthetic issues such as scratches, dents, worn corners, screen spots or other imperfections. Units might have scratches, dents, bents, cracks as well as minor screen imperfections. Product will show Wear from previous use, but it remains in good condition and functions properly. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 14 inches away, and may arrive in a brown or white box with relevant accessories that may be generic. Minimal to no-wear. A pre-owned product that was inspected and tested to work and look like new. Any exceptions to any condition description will be mentioned on the product detail page. All units regardless of the condition are Fully Tested and 100% Functional. Assigning the correct condition to each product is the first step toward providing a great customer experience.
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